Terms and Conditions

Tenner is operated by GRAFT SOFTWARE LTD, a private limited company registered in England and Wales with company number 16920446. GRAFT SOFTWARE LTD trades as Tenner.

These terms apply to the Tenner website, account area, mobile apps, backend services, templates, integrations and any related features we provide from time to time.

In these terms, “Tenner”, “we”, “us” and “our” means GRAFT SOFTWARE LTD trading as Tenner. “You” and “your” means the person, business or organisation using Tenner. “Service” means the Tenner software, website, mobile app and related services.

If you use Tenner on behalf of a business, you confirm that you have authority to accept these terms for that business.

Tenner is designed for UK trade businesses, sole traders and small teams. You must provide accurate account, billing and business information and keep it up to date.

You are responsible for keeping your login details secure and for all activity that happens through your account, including activity by team members, workers or subcontractors you invite.

Tenner may offer a 14-day free trial. Unless a different price is shown at checkout, the paid plan is £10 per month after the trial. If VAT becomes chargeable, we will display or handle it as required by law and by the relevant billing provider.

Website subscriptions are billed through Stripe. Mobile app subscriptions are billed through Apple where purchased in-app. Your billing provider controls payment collection, renewal, receipts, payment method management and cancellation flow.

By starting a trial or subscription, you authorise the relevant billing provider to charge your chosen payment method when the trial ends and on each renewal date unless you cancel before renewal.

Stripe subscriptions can be managed through Tenner account billing where that feature is available. If you cancel a Stripe subscription, cancellation will normally take effect at the end of the current trial or billing period unless we state otherwise.

Apple subscriptions must be managed through your Apple account subscription settings. Tenner cannot cancel an Apple subscription for you inside our own backend because Apple remains the billing provider and source of truth for that subscription.

After cancellation, you may keep access until the end of the current paid period or trial where the billing provider confirms access remains active. Access may stop if payment fails, the subscription expires, or the billing provider reports no active entitlement.

Payments are generally non-refundable unless required by law or agreed by us in writing. If you subscribed through Apple, refund requests must normally be made to Apple. If you subscribed through Stripe, contact us at support@tennerapp.co.uk.

Nothing in these terms removes any mandatory legal rights that cannot be excluded.

You must not use Tenner to:

• break the law or infringe another person’s rights;
• send spam, abusive, misleading or unlawful communications;
• upload malware, harmful files or unlawful material;
• attempt to access accounts, systems or data without permission;
• interfere with the security, integrity or availability of Tenner;
• copy, scrape, reverse engineer or resell the Service without permission.

Tenner helps you create and manage operational records such as jobs, quotes, invoices, contacts, photos, notes, diary entries and team updates. You are responsible for checking all records before relying on them or sending them to customers, workers, accountants or third parties.

Tenner is not a replacement for professional legal, tax, accounting, insurance, health and safety, gas, electrical or trade compliance advice.

Tenner may provide forms, certificates, templates, document layouts or field structures. These are software tools only. You are responsible for deciding whether a form, certificate or template is legally suitable for the job, customer, property, trade, risk, regulation or scheme involved.

We do not verify your competence, qualifications, registration, accreditation, insurance, Gas Safe status, electrical competence, trade membership, authority to issue certificates, or authority to use third party logos.

You are responsible for the customer, worker, subcontractor and business data you enter into Tenner. You must have a lawful basis to add, store, use and share that data through Tenner.

If you invite team members, workers or subcontractors, you are responsible for ensuring they are allowed to see the information you share with them.

Tenner may connect to third-party services such as Stripe, Apple, Xero, QuickBooks, Sage, Supabase, Resend, address lookup providers or other tools. Third-party services may have their own terms, fees, data rules and availability.

We are not responsible for third-party outages, rejected payments, accounting sync errors, API changes, incorrect imported data or actions taken by third-party platforms outside our reasonable control.

We aim to keep Tenner reliable, but we do not guarantee uninterrupted or error-free availability. We may update, maintain, suspend or change features where needed for security, performance, legal compliance or product improvement.

We may suspend or restrict access if payment fails, your subscription expires, we reasonably believe your account is being misused, we need to protect Tenner or other users, or you breach these terms.

You may stop using Tenner at any time. Account deletion may remove or anonymise data, subject to legal, tax, billing, fraud prevention, security and backup retention requirements.

Tenner, its branding, software, interface, templates, designs and content are owned by us or our licensors. You keep ownership of data you upload or create, but you grant us the rights needed to host, process, transmit, display and back up that data to provide the Service.

Tenner is provided as business administration software. To the maximum extent permitted by law, we are not liable for indirect loss, loss of profit, loss of revenue, loss of goodwill, business interruption, incorrect customer data, missed appointments, trade compliance failures, document mistakes, or losses caused by third-party services.

Where we are legally liable, our total liability for claims arising out of or connected with the Service is limited to the greater of £100 or the subscription fees you paid to us for Tenner in the 12 months before the event giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything else that cannot be excluded by law.

We may update these terms from time to time. If a change is material, we will take reasonable steps to notify users. Continued use of Tenner after the updated terms take effect means you accept the updated terms.

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where mandatory law gives you the right to bring a claim elsewhere.

For questions about these terms, contact support@tennerapp.co.uk.